Privacy Policy

 

TWBC:

Here at The Wild Bear Club, we understand how important privacy is and we’re 100% committed to protecting your privacy & security. This Privacy Policy describes how your personal information is used when you sign up to TWBC newsletter and visit or make purchases from thewildbear.club

GDPR:

All client & customer information gathered via myself or through the website is only ever used to ensure the best possible service for you and your bear. The information is kept for use with The Wild Bear Club only and is not used or sold to any other companies or third parties.

Data Security:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Any data held by our company will only ever be processed by an internal member of staff - we don’t use external companies for anything and will never share or sell client information to third parties.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention:

Any data collected will be kept for 6 months after your previous website visit or booking. If you would prefer for your data to be deleted from The Wild Bear Club’s online system before that time, please send an email to hey@thewildbear.club to request this and we will remove your information as requested - we aim to respond within 24 hours.

Cookies:

Cookies help us to know how many people visit our site and make a purchase. They are designed for us to understand our audience better so that we can continue to improve your overall experience with us. This is all anonymous for you - we only see numbers.

Mailing List:

We will only ever ask for your name and email to sign up to our mailing list. We ask for your name to add an extra level of security for us. Basically, we’re trying to avoid being spammed by bots wherever possible. You can unsubscribe from our mailing list at any time using the ‘Unsubscribe’ link in the footer of all emails.

Your Rights:

Your rights are very important! Please always be wary of companies requesting more of your information than they will need to process the task at hand.

Below is a list of essentials that are relevant to your shopping experience with us:

  • You have the right to access personal information we hold about you.

  • You have the right to request the correction of any inaccurate personal information we hold about you.

  • You have the right to be informed about how your personal information is being used by us.

  • You have the right to request that we delete your data, stop processing it or stop collecting it.

  • You have the right to stop direct marketing messages from us, which you can usually do by using the ‘unsubscribe’ button in the footer of emails.

  • You have the right to complain to the Information Commissioner’s Office in the UK (they regulate data protection and uphold information rights in the public interest).

Contact:

If you’d like to contact us with any questions or complaints concerning your data held with TWBC, please get in touch via hey@thewildbear.club